Report issues and submit feedback about the traffic and outdoor environments

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Would you like to report an issue or leave a comment about our streets, squares or parks? Please use the “Tyck till” feedback app.

Every time you leave a comment, you are making an important contribution to our city. Together we can work to make Stockholm cleaner, more attractive and safer.

Please let us know when:

  • something is broken or out of order
  • there is litter on a street or a square
  • the asphalt is damaged
  • there is something else that you think needs to be fixed.

Feel free to use the “Tyck till” feedback app

You can report issues and leave comments over the phone or in the “Tyck till” feedback app. In the app, it is easy to specify the location and you can also attach photos of the issue you would like to report or leave a comment about.

You can download the “Tyck till” app from the App Store 

You can download the “Tyck till” app from Google Play

Or call us

You can also call us on 08-651 00 00.

Urgent issues

If you have an urgent issue concerning the City’s outdoor environment, always call us on 08-651 00 00.

For emergencies involving a risk to life or health, always call SOS Alarm on 112.

Response times

Our aim is to respond to you within ten days. In straightforward cases, you will often receive a response sooner.

For some types of issues, we are unable to provide feedback. This applies, for example, to reports concerning vehicles, lifts, escalators and snow during ongoing snowfall.

Open 24/7

We handle reports and comments submitted via the “Tyck till” app 24/7, all year round.

We deal with reports of hazards as soon as possible. Other issues are dealt with according to a priority order.

Personal data

If you have requested a response, we process your personal data in order to respond to feedback that you have submitted via the “Tyck till” feedback service concerning the traffic and outdoor environments. This means that your personal data may be transferred to another department at the City of Stockholm. Our legal basis for this is that processing is necessary for the performance of a task carried out in the public interest according to Article 6.1e of the GDPR.

Your personal data is processed in accordance with the following applicable legislation:

  • The Administrative Procedure Act (1986:223)
  • Article 6.1e of the GDPR - performance of a task carried out in the public interest 
  • The Freedom of the Press Act (1949:105)
  • The Archives Act (1990:782)
  • Public Access to Information and Secrecy Act (2009:400).

All written communication with us becomes an official document and may be archived and disclosed to others in accordance with the principle of public access to official records. Personal data may also be processed for scientific and historical research purposes or statistical purposes pursuant to Article 5.1b of the GDPR.

The personal data is processed by contractors procured by the City of Stockholm for street and park maintenance as well as external parties for research purposes. These data processors are legally bound under a data processing agreement to protect the data and not to process personal data in any other way than as instructed by the Transport Department.

You have the right, under certain circumstances, to request that your personal data be corrected if it is incorrect. You also have the right to access, upon request, a register extract of the personal data processed about you, to request a restriction of processing, to object to the processing, and to lodge a complaint about the processing with the Swedish Authority for Privacy Protection (IMY).

Data controller

Trafikkontoret
Fleminggatan 4
Box 8311, 104 20 Stockholm
Email: trafikkontoret@stockholm.se

Data Protection Officer

Email: dataskyddsombud.tk.expl@stockholm.se

Updated